📋 Terms & Conditions

1. Acceptance of Terms

1.1 These Terms apply to all use of the gd9 platform, including the gd9 Sportsbook, gd9 Casino, Slots, Arcade, Poker Online, and any other product or feature made available through gd9.bio ("the Platform").

1.2 By accessing or using any part of the gd9 Platform, you irrevocably accept these Terms. If you do not accept these Terms in full, you must immediately cease all use of the Platform and close any gd9 account you hold.

1.3 These Terms should be read alongside the gd9 Privacy Policy and the Responsible Gaming Policy, each of which is incorporated by reference into these Terms.

1.4 gd9 may update these Terms at any time. Continued use of the Platform following notification of any update constitutes your acceptance of the revised Terms.

2. Eligibility

2.1 You must be at least 21 years of age to register and use a gd9 account. gd9 strictly prohibits the use of its Platform by any person under 21 years of age.

2.2 By registering, you represent and warrant that:

• You are 21 years of age or older;
• You are accessing the Platform in a jurisdiction where online gaming is not prohibited;
• You are not acting on behalf of another person;
• You are not a current employee, contractor, director, or immediate family member of an employee of gd9 or any associated entity;
• You have not previously had a gd9 account suspended or terminated for breach of these Terms.

2.3 gd9 reserves the right to request documentary proof of age, identity, and address at any time. Failure to provide satisfactory documentation within the timeframe requested may result in suspension of your account and withholding of pending withdrawals pending verification.

3. Account Registration & Management

3.1 One Account Per Person. Each individual is permitted to hold one (1) gd9 account only. The registration of multiple accounts by the same person is strictly prohibited and constitutes a material breach of these Terms. gd9 reserves the right to close all associated accounts and forfeit any balances in the event multiple accounts are identified.

3.2 Accurate Information. You must provide accurate, current, and complete information at the time of registration and keep that information up to date. gd9 will not be liable for any loss arising from your provision of inaccurate information.

3.3 Account Security. You are solely responsible for maintaining the confidentiality of your gd9 account credentials. You must notify gd9 immediately if you suspect any unauthorised access to your account. gd9 will not be liable for losses arising from your failure to keep your credentials secure.

3.4 KYC Verification. gd9 is required to conduct Know Your Customer (KYC) verification to comply with applicable anti-money laundering and fraud prevention standards. You agree to provide a copy of your Malaysian identity document (MyKad or passport) and proof of address upon request. Withdrawal processing may be delayed pending successful KYC completion.

3.5 Account Closure. You may request closure of your gd9 account at any time by contacting gd9 customer support. Any balance remaining in a closed account at the time of closure will be returned to you via your verified withdrawal method, subject to KYC requirements being met.

4. Deposits & Withdrawals

4.1 gd9 accepts deposits in Malaysian Ringgit (MYR) via the following payment methods: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, and Public Bank Online. gd9 reserves the right to add or remove supported payment methods at any time.

4.2 The minimum deposit amount is RM30. Minimum withdrawal amounts and processing times vary by payment method and are published within the gd9 account dashboard.

4.3 gd9 processes withdrawal requests in good faith and as expeditiously as reasonably practicable. Withdrawal processing times are indicative and not guaranteed. gd9 reserves the right to perform additional security and fraud checks prior to processing any withdrawal, which may extend processing times.

4.4 Withdrawal Restrictions. gd9 may withhold or delay a withdrawal if: (a) KYC verification has not been completed; (b) the account is under investigation for suspected fraud or breach of these Terms; (c) the withdrawal request is subject to active bonus wagering requirements; or (d) gd9 is required to do so by applicable law or regulation.

4.5 All deposits and withdrawals must be made using payment methods registered in the account holder's own name. Third-party transactions are prohibited.

5. Bonuses & Promotions

5.1 gd9 may from time to time offer bonuses, free bets, free spins, cashback, and other promotional offers ("Promotions") to eligible players. All Promotions are subject to specific terms which are published alongside each offer.

5.2 Unless expressly stated otherwise, all bonus funds are subject to wagering requirements before they or any associated winnings may be withdrawn. Wagering requirements are stated as a multiple of the bonus amount (e.g., 30x means the bonus amount must be wagered thirty times).

5.3 gd9 reserves the right to withdraw, modify, or cancel any Promotion at any time and without prior notice. Any Promotion obtained through fraudulent means, bonus abuse, or exploitation of a gd9 system error will be voided and the associated account may be suspended.

5.4 Bonus Abuse. Practices including but not limited to: opening multiple accounts to claim the same promotion; using coordinated betting strategies designed to exploit bonus terms; or using software to misrepresent play patterns — constitute bonus abuse and are grounds for immediate account termination and forfeiture of associated balances.

6. Betting & Gaming Rules

6.1 All bets and wagers placed on the gd9 Platform are final once confirmed. gd9 does not accept requests to cancel or modify confirmed bets except where expressly permitted by the relevant game or sport-specific rules.

6.2 gd9 reserves the right to void any bet placed at an incorrect or manifestly erroneous price or odds. In such circumstances, any stakes paid in respect of the voided bet will be returned to the player's gd9 account.

6.3 In the event of a technical failure, disconnection, or system error during a live gaming session or live bet, gd9 will use commercially reasonable efforts to settle affected bets in accordance with the relevant game rules and the state of play at the time of the failure.

6.4 gd9's casino games — including those available through the gd9 Casino lobby — use certified Random Number Generator (RNG) technology for digital games. Live dealer games use physical cards, dice, or roulette wheels operated by professional dealers in licensed studios. Published Return to Player (RTP) figures are verified by independent auditors.

6.5 Currency for all betting and gaming activity on the gd9 Platform is Malaysian Ringgit (MYR). gd9 does not facilitate wagering in any other currency.

7. Prohibited Conduct

7.1 You must not, and you agree not to, engage in any of the following conduct in connection with your gd9 account:

• Providing false, inaccurate, or misleading information at registration or during KYC;
• Registering or operating more than one gd9 account;
• Using the Platform if you are under 21 years of age;
• Using software, bots, scripts, or automated tools to interact with the Platform;
• Attempting to exploit any bug, glitch, or error in the Platform for financial gain;
• Engaging in any form of collusion with other players;
• Using proceeds from illegal activity to fund deposits;
• Engaging in any conduct that disrupts the Platform or other users' experience;
• Attempting to launder funds through the Platform.

7.2 Violation of any of the above prohibited conduct provisions constitutes a material breach of these Terms and may result in immediate account suspension, termination, and/or forfeiture of account balance, in addition to any civil or criminal liability that may arise.

8. Intellectual Property

8.1 All content on the gd9 Platform — including but not limited to software, game content, graphics, user interface design, text, logos, and trademarks — is the proprietary property of gd9 or its licensors and is protected by applicable intellectual property laws.

8.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. No other rights are granted.

8.3 You must not reproduce, copy, modify, distribute, publicly display, or create derivative works from any gd9 content without the prior written consent of gd9.

9. Responsible Gaming

9.1 gd9 is committed to promoting responsible gaming. The Platform provides tools that allow players to manage their gaming activity, including: deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion. These tools are accessible from within your gd9 account settings.

9.2 If you believe your gambling is becoming harmful to you or others, you are strongly encouraged to use the self-exclusion tool available in your gd9 account, or contact gd9 customer support to arrange an immediate self-exclusion.

9.3 gd9 strictly enforces its 21+ age policy. Any player found to be under 21 years of age will be permanently excluded from the Platform.

9.4 For further information and support resources regarding responsible gaming, please visit the gd9 Responsible Gaming page.

10. Limitation of Liability

10.1 To the fullest extent permitted by applicable law, gd9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, or loss of goodwill.

10.2 gd9's total aggregate liability to you in connection with any single incident or series of related incidents shall not exceed the total amount deposited by you in the twelve (12) months preceding the event giving rise to the claim.

10.3 gd9 does not warrant that the Platform will be available without interruption, error-free, or free from viruses or other harmful components. Access to the Platform is provided on an "as is" and "as available" basis.

11. Account Suspension & Termination

11.1 gd9 reserves the right to suspend or terminate any gd9 account at any time, with or without prior notice, if gd9 reasonably suspects or determines that: (a) the account holder has breached these Terms; (b) the account is being used for fraudulent, illegal, or abusive purposes; (c) the account holder has provided false information; or (d) gd9 is required to do so by applicable law, regulation, or order of a competent authority.

11.2 Where an account is suspended pending investigation, gd9 will make reasonable efforts to complete its investigation and notify you of the outcome within a reasonable timeframe. gd9 is not obligated to disclose the details of any investigation.

11.3 In the event of termination for material breach of these Terms, gd9 reserves the right to forfeit any balance held in the account. Where no breach has occurred and the account is terminated for administrative reasons, any verified balance will be returned to the account holder.

12. Governing Law & Dispute Resolution

12.1 These Terms shall be governed by and construed in accordance with the laws applicable to gd9's jurisdiction of operation, without regard to any conflict of law principles.

12.2 Any dispute arising out of or in connection with these Terms or your use of the gd9 Platform shall be referred in the first instance to gd9's customer support team. gd9 will make good-faith efforts to resolve all disputes fairly and promptly.

12.3 In the event a dispute cannot be resolved through internal customer support processes, gd9 will cooperate with any relevant dispute resolution mechanism available under the applicable regulatory framework.

13. Amendments to These Terms

13.1 gd9 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, gd9 will use reasonable efforts to notify registered players via the Platform or by email to the address registered on the player's gd9 account.

13.2 Your continued use of the gd9 Platform following publication of any updated Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease use of the Platform and may request account closure.

13.3 The date of the most recent revision to these Terms is displayed at the top of this page. gd9 recommends that players review these Terms periodically.

14. Contact Information

14.1 If you have any questions regarding these Terms & Conditions, or wish to raise a complaint, please contact gd9 using the details below:

14.2 For responsible gaming support, please visit gd9.bio/responsible-gaming.